System Engineer HREB003

Experience

IT infrastructure organization
organization of IT and communication equipment (desktop and laptop computers, tablets, smartphones,
printers, projectors, etc.)
organization of software business solutions
improvement of IT standards and processes with the aim of optimizing business processes within the organization
management of IT services and services that the Department provides to other employees inside and outside the organization
computer and IT infrastructure maintenance
computer service – diagnostics, backup, installation and configuration
Analytics, statistics, and creation of new and existing B2B databases
Production of daily, weekly and monthly reports
Maintenance and administration of the CRM system
Presentation of services and creation of template offers for new clients
Managing and administrating Microsoft 365 platform (Admin center, Security, Exchange, SharePoint, etc.)

Preparation and arrangement of self-check-in or appointment and location of personal check-in with guests (whatsapp, e- e-mail, phone call) Ensuring verified recommendations to guests and any necessary service or help with the easier getting around in Irundo accommodation facilities
Checking the apartment before check-in – is everything clean, tidy and functional In agreement with superiors, approval and provision of special benefits and benefits that they approve the guests
Sending the schedule and coordinating the cleaning of Irundo apartments/rooms
Checking whether the apartments/rooms are fully ready and functional before each check-in (in Zagreb personally, and in Rovinj and Dubrovnik with the help of local teams) Assistance to guests and coordination of transfers from/to the airport Notification of defects in the apartments to the Management and coordination with the craftsmen on site
Up-to-date and timely review of all inquiries and reservations that come to the info mail address Up-to-date and timely control of all reservations in the reservation system and sending automatic ones emails
Care and responsibility for entering all important parameters that guests send to the reservation system Registration of guests‘ residence in the E-visitor system In the case of confirmed reservations via email, phone or oral closing of reserved appointments in reservation system Timely creation and sending of invoices to guests for all forms of payment (virman, card, cash)